Our ingredients are sourced from all over the world. Our manufacturing process occurs in the United States.
We suggest using VIDA Tea within a 2 year time period from the date of purchase.
You may prepare VIDA Tea to be served hot or enjoy a more chilled experience.
ORDERS, SHIPPING, DELIVERY
We can ship your VIDA Tea anywhere in the United States! This includes Alaska and Hawaii.
We accept debit cards and most major credit cards as payment. As well as paying with Paypal (which you can use your PayPal balance and ACH, along with debit and credit cards).
As you continue through the checkout flow, you'll be provided all of our current payment options. Simply select the payment method that best suits your needs.
If you order a single set of 14 or 28 day/night teas, we charge a flat rate of $9.00 shipping.
If you order two or more single sets or order a subscription, you'll receive free shipping.
We highly recommend the subscription option if you intend to make a single set day/night purchase, as this will reduce your cost on the tea, and gives you the benefit of free shipping. You can cancel your subscription anytime.
All orders will arrive in within 5-7 business days if there are no carrier delays (due to weather, holiday rush, etc).
Order Tip: Your tracking number will allow you to see the exact estimated date of delivery. Look up the tracking code on the carrier website to see your order's delivery status in real-time.
After placing your order, we will send you order updates and confirmations via email. Once your order has been fulfilled, you'll receive a shipment tracking number to track your order.
Your order number will be visible at the top of your order confirmation email. It will begin with a # symbol.
Please contact customer service immediately and we will update the shipping address for you. We can only make this change before your order gets processed for shipping.
At the present time we don't offer gift wrapping services.
If we have enough demand for this service, it service may be offered in the future.
At VIDA Tea our mission is to help deliver a healthier lifestyle to our customers and in doing so we want to ensure this comes with no added pressure. By ordering VIDA Tea today you can sip comfortably knowing that you have 90 days to return your purchase for a full refund if you are not 100% satisfied.
Please contact customer service as soon as possible so the address can be updated before the item gets shipped out.
If your order has been shipped out, you'll be required to pay return shipping. Alternatively, we can generate a return label and the return shipping cost will be deducted from your refund amount, on approval.
After we have received the item(s) from your order which you are seeking a refund and approve the refund request, we will then issue your refund back to the original payment method for your order. It should be received within 14 business days, but this will typically be either the same day or just a few days, in most cases (depending on your method of payment).
If for some reason your original payment method is no longer available (such as if you used a debit card for a bank account that has since been closed) please contact customer service and we can seek other payout alternatives such as a check by mail.
If, for example, you ordered a 30-day recurring subscription, you can change it to 60 or 90 days at any time. You may also pause your subscription for any period of time you'd like to or cancel it indefinitely.
Please contact customer service if you need assistance with your subscription plan.
As a reference, our recurring shipment options are as follows:
Every 30 Days
Every 60 Days
Every 90 Days
Yes. You may pause your subscription at any time to be restarted at a specific date you would set in the future.
Please contact customer service so we can assist you with this change.
In order to cancel your subscription, please contact customer service. It's recommended you do this at least 3 days prior to your recurring order shipment date to ensure it isn't shipped out.
Note: If your order is not canceled before your recurring order has been shipped out, you'll need to return the unopened package back to us in order to receive a refund (minus return shipping costs).
You may add a coupon code to your order during checkout when payment information is collected for your order.
In certain cases, coupon codes will not be applicable to the order and the option might not be displayed.
Not at this time. However, we will be implementing an affiliate/referral option very soon.
Thanks for your patience.
All payments are 100% secure and encrypted. If you're not completely satisfied after 90 days, we'll give you a full refund.